How long does Diabec take to arrive?

Delivery times vary by destination: UK 3-5 business days, US/CA 7-14 days, AU/SG 10-18 days. You will receive a tracking link by email once your order ships.

My tracking number is not updating. What should I do?

Allow 48 hours after receiving your dispatch email for tracking to activate. International shipments may show gaps during customs clearance. Contact us if no update appears after 5 business days.

Can I change my delivery address after ordering?

Address changes are only possible before dispatch. Contact our support team as soon as possible via the contact page if you need to update your address.

What happens if my parcel is lost in transit?

If your parcel has not arrived within the maximum estimated delivery window, contact us and we will investigate with the carrier and arrange a replacement or refund as applicable.

Track Your Order

Q: How do I track my Diabec order?

Enter your order number and email on this page. You can also use the tracking link sent to your email at dispatch.

Enter the tracking number from your dispatch email to see live delivery status and the latest update on your Diabec parcel.

How do I track my Diabec order?

Enter your order number and email address below to see your latest tracking status. A tracking link is also emailed to you at dispatch. Allow 48 hours after your dispatch email for tracking to activate. Contact us if no update appears after 5 business days.

More help: Shipping FAQ · Contact support · Refer a friend

Tracking number

Courier

Your tracking number is emailed to you once your order is dispatched (usually 3–5 business days after ordering). It can take a further 24–48 hours to start updating.